There almost always is an error message, and often it's descriptive enough
to understand the problem. The error messages are described in our
EnterNet
for Windows Frequently Asked Questions file
In addition you can always download the latest 30 day trial evaluation version from our website.
After starting the EnterNet Profile manager, click the Connections -> Settings menu:
This will load the Settings dialog. Click the Detailed log and Packet logging options:
Next, click OK. Bring up the EnterNet application and click Connect to capture the problem:
Once the connection has been established, the EnterNet application will minimize to the System tray. Right click the EnterNet icon to bring up the Advanced menu.
Use the Advanced menu to collect the information. Click the File
-> Create Report to save the information from all the tabs to a text file.
Note from the lower right hand corner the message "Buffer full". EnterNet normally stores enough information to get the first connection. If your problem requires more information, use the Packet log tab and View -> Options menu to allocate a larger buffer size.
Save the text file using a logical file name on your desktop
