Monitor tab Support:
VPI is the Virtual Path Identifier for your Service Provider's DSL network.
VCI is the Virtual Channel Identifier for your Service Provider's DSL network.
PCR is the Peak Cell Rate is a measurement of the maximum rate that your DSL modem is allowed to transmit data on your network. It is measured in ATM Cells per minute.
The modem's view of the ATM network is described in this field. The ATM status is either Connected, Disconnected, or Not Applicable.
A: The modem's view of the DSL connectivity is described in this field. The DSL status is either Connected, Disconnected, or Not Applicable.
Q: Why does DSL Modem Status field display "No DSL Modem Found" after a PPPoE connection is established?
A: This applies only to xio-based modems such as the 5100, 5200, 5340, 5400, and 5500, and will normally only occur in test environments, where the Network servers are on the same subnet as the modem. Tango Support communicates with the modem by assigning a local IP address to it's management port. When the Network Server assigns a new address for the PPPoE connection, it can prevent Tango Support from being able to reach the modem, due to IP address conflicts. The workaround is to release the Ethernet adapter's IP address before making the PPPoE connection.
Q: What are the currently supported DSL Modems?
A: Tango Support accesses the following Efficient Modems:
5360, 5200 and 5400 (5x00 series), 5667, and 4060 USB modems.
Tango Support when installed will by default not display any modems. To enable access to the Modem libraries, click here.
Q: How do I enable DHCP tab on tango Support?
From the Home button, click Preferences. From the Support tab, check the box for DHCP Configuration.
Q: Some fields in DHCP looks editable, Can I edit them and modify?
A: Tango Manager is completely customizable. Most of the fields can be modified by editing the two ini files: Efficient.ini and TangoManagerStrings.ini. Search the files for the strings and edit the values for those parameters. We recommend that you save the current files before making changes.
Q: Why doesn't the DSL Modem Status tab display my modem?
A: There are a few reasons why the DSL Modem Status won't be able to detect your modem:
[Configuration]
IgnorePlugin1=DSL5260API32.dll
IgnorePlugin2=DSLXIOAPI32.dll
;IgnorePlugin2=DSLSNMPOE.dll
[Configuration]
ForceBridge=0
IPConfig /release
followed by:
IPConfig /renew
to reassign a correct address to your ethernet or USB adapter's TCP component. To verify that it has an address:
IPConfig
will display your Ethernet address. If your ethernet controller is statically configured to a different address, we recommend you change the ethernet card's IP address to use DHCP. Then you should be able to detect the modem from the 4 layer test, and the DSL modem tab of Tango Manager.
Q: Can I modify VPI/VCI parameter shown in the "DSL Modem" page?
A: Yes. Edit the Efficient.ini file and under the section [DSLModem], add the following line:
EditVpiVci=1
Then restart the TangoManager application and double click on the first entry of the VPI/VCI edit field.
Note: Changing these fields to an incorrect value can prevent connectivity.
Q: When do I use Firmware button?
A: There are two reasons for clicking the Firmware button for the DSL Modem tab:
Q: What does the four layer test do?
A: The Four layer test will retrieve the DSL modem's view of your network's connectivity. Your computer’s connection to the Internet is established through a chain of hardware and software components categorized into four layers of the four-layer diagnostic tests:
The tests begin with the layers that are physically closest to your computer, and work progressively toward your ISP’s network, providing you with a pass/fail result for each test. If a test fails on one layer, no tests can be conducted on the next layers.
Q: When I click the System Information tab, the application freezes and comes back after a delay. Why?
A: Some systems do dynamic polling of the USB or PCI ports. This can cause the display to freeze for a short amount of time.
Q: How can I change the IP Addresses on the Internet Monitor tab?
A: The Internet Monitor will list the Gateway, DNS, and optional WINS (or NetBIOS Name Server) addresses that are assigned by the DHCP or PPPoE Server automatically. You cannot change these addresses. Additional Addresses or Host names can be added for testing at the configurable interval.
If these addresses change during the connection, it's because the Servers have changed the addresses that are dynamically assigned at connection time.
Q: How do I send report to my ISP via email?
A: If your Service Provider has pre-configured Tango Manager correctly, the Settings button will display the correct Email information for sending the report. Check the box for Email Report to ISP, and click the Create button to send the report.
Q: How do I send my report file to my ISP?
A: If the Settings button does not have the correct information to send the report by email, check the box to Save Report to a local file, and then email the report to the information given to you by your Help desk.
Q: What packets are logged in the Packet Log tab?
A: Packet logging is limited to PPPoE packets in particular. Packet Logging may also trace additional broadcast packets, however it is not a full-solution network trace utility.
Q: Why am I unable to check the Remote Management Enable checkbox?
A: When the Microsoft Windows SNMP service is running, it will prevent the extended SNMP support provided by Tango Support from running. In order to enable Remote Management support in Tango, you will need to go to the Control Panel -> Administrative Tools -> Services and Stop the Windows SNMP Service.
Q: What does the remote Management tab do?
A: The Remote Management tab enables Tango Manager to return device statistics and control information to a management agent, using the SNMP protocol. For more information, see the user's guide.
The Remote Management tab is off by default. In order to display the Remote Management tab, edit the Efficient.ini file:
[Support]
ShowRemoteManagement=1[Monitor]
EnableSnmpMonitor=1
Note that this will not enable the SNMP Remote Monitoring support of Tango Manager. This will only occur when you click the Enable Checkbox under the Remote Management tab.
Q: Do I need to enable Remote Management all the time?
A: In order to ensure your system's security, you should only click the Remote Management Enable Monitoring checkbox if instructed by your Helpdesk. Be sure to include an agreed-upon password when using this, and disable it as soon as your Helpdesk is finished with their remote monitoring. For more information on SNMP Security issues, see the user's guide.
Q: What is the Secret box under the Remote Management tab?
A: The Secret string is a proprietary extension from Siemens that authenticates the user with an encrypted key based on the secret password string agreed upon between you and your ISP.
Q: What is Read Community? Write Community? Filter IP Address? Filter Mask?
A: The Read Community and Write Community strings are defined and supported by the SNMPv1 protocol and provide authentication within your ISP's network. The Filter IP Address and Address Mask are proprietary extensions of Siemens that are used to limit SNMP access to only those devices that are located within the ISP's network address range.
Q: Can someone use my modem when I enable Remote Management?
A: Remote Management, when enabled, allows the ISP's Help desk to determine the statistics for your modem. They will not be able to connect using your modem however. You should disable Remote Management unless instructed to by your ISP Helpdesk.
Q: Can I change the font and see more data in the Packet Logging tab?
A: Yes. The font size and buffer size can be changed using the Options button in the Packet Logging tab. The minimum buffer size is limited to 64 kB, which is generally enough to make a single connection.
Q: What does the Clear Log button do on the Packet Logging tab?
A: Clicking Clear Log will empty the buffer to enable full tracing until the buffer fills again.
Q: Packet logging is filling up too quickly.
A: Click the Options button to select a larger buffer size. Default buffer is 64kB. You can set up to 1 MB of buffer size for tracing.
Q: How can I read the Packet log?
A: You can read the Packet log directly after clicking Refresh. The upper pane of the Packet Logging tab displays the Summary, on a packet by packet display. Use the Cursor up or down key, or your mouse, to select a packet. The detailed, decoded display of that packet is shown in the lower pane. Click the Hex button to toggle between undecoded data and protocol decoded data.
You can also display the Packet log from the Reporting tab. Click the Packet Log checkbox, then click the View button. The Notepad application will be invoked, displaying the packet log in text form.
Q: Can I add a specific network resource to monitor?
A: From the Internet Monitor tab, you can define any computer host or service that you wish to monitor. Click the Add button, then enter either the Host's internet name (ie www.ISP.net) or IP address for that host. Then choose from the list of supported services, (ie Ping, smtp, or http). Every time the Enable Tests button is toggled, a probe is sent to the configured host. If the host responds, the display shows green. If it fails, an error message is displayed and a red icon is displayed.
Q: Can I disable Internet Monitor tests?
A: Yes, toggle the Enable Tests button to off. Individual probes can be enabled or disabled by clicking on the resource entry and unchecking the Enabled box .
Q: How can I stop the Internet Monitor tab from probing certain host addresses?
A: The Internet Monitor tab will probe the DNS and Gateway addresses for your active connection by default. To disable this feature, edit the Efficient.ini file:
[Access]
UpdateMonitor=0
Q: How can I stop "Internet connectivity Testing" tab from probing certain host addresses?
The Internet Monitor tab will probe one or more servers using DNS and Ping by default, depending on your ISP's requirements. To disable this feature, edit the Efficient.ini file and comment out the following parameters by placing a semi-colon before the parameter:
[Connectivity]
;PingTest1=www.yahoo.com
;DNSLookup1=www.yahoo.com
;DNSLookup2=www.google.com
Q: Can I perform FTP bandwidth test through "Internet Connectivity Testing"?
A: FTP bandwidth testing is usually disabled by default. To enable and set some specific ftp tests, edit the Efficient.ini file. Note that the default ConnectivityTimeout value needs to be increased for larger file transfers:
[Connectivity]
ConnectivityTimeout=600000
UserName=tangouser
Password=tangopassword
FtpServer=www.ISPftpserver.com/ftp/bandwidth
DownloadFilename1=5k.txt
DownloadDir=..\Efficient\Bandwidth
UpLoadFilename1=..\Efficient\Bandwidth\2m.txt
Q: What can I do with "Save and Restore" tab? Why do I need to save my settings?
A: The Save and Restore feature permits you to save your browser (Internet Explorer, Netscape Navigator) and e-mail (Outlook Express and Outlook, Eudora, Netscape mail) settings, and network settings for installed network adapters (IP address, MAC address, DNS, and Gateway), and restore them at a later date.
This feature is very useful when you are experiencing problems with your browser, e-mail, or network settings and would like to switch to the settings you successfully used in the past. Save and Restore feature also enables several users to work on the same network and use their own individual settings.
Q: With "Save and Restore" function can I save my Outlook or Outlook Express password(s)?
A: Passwords and usernames cannot be saved using Outlook. You will be prompted to re-enter them after Restoring.
Q: When I push the save button it prompts with dialog box, Can I edit the field to remember what I saved?
A: Yes.
Q: Can I save all protocol settings or is it limited to TCP/IP?
A: Only the TCP/IP and the name of the USB or Ethernet card Information is saved.
Q: When I restore settings at time it asks me to reboot? Do I really have to reboot?
A: On Windows NT, 2000, and XP, you will not need to reboot. On other systems, you will need to reboot only if the TCP information has been restored.
Q: Can I pick and choose to restore only part of my saved settings?
A: No.