Q: How do I troubleshoot Tango Access on the Mac?
A: For technical support, end-users should contact their Internet access or service provider who supplied the software. Technical support is only available to primary resellers and ISPs who have a support contract directly with Siemens. If you're experiencing problems, you can follow these steps in troubleshooting tango Access:
How do I take a trace with Tango Access?
A: There are two traces necessary for Tango Access - the Tango Access log and the Remote Access log. The Tango Access Log is available by clicking the View Log button. File Menus allow you to Save, Print, or Copy the contents to the clipboard.
To take an Remote Access log:
Use the menu File -> Save as... to save to a text file on your desktop.Send this file in to your Internet Service Provider for help in analyzing connection problems. Use the Tango Incident Request form to mail to your Service Provider for a full description of the problem. We recommend pasting the log text into the email - do not send Mac file attachments, your ISP will not be able to open them.
Q: What's the difference between EnterNet for Mac OS and Tango Access?
A: EnterNet is being replaced by Tango Access, a more feature-filled and easier to customize product than EnterNet. It is more integrated with the newer features of the Mac OS and provides more help with troubleshooting network problems. In the near future, Tango Access will support Mac OS X operating systems.
Tango Access no longer supports the Classic mode of configuration. Tango Access uses the Apple Remote Access interface and extends the Apple PPP driver to add our own PPPoE support. It provides faster bandwidth, supports sleep mode, and automatically configures the Remote Access, TCP and Modem setup when you click Connect.
Q: How and Why does Tango Access work with Apple Remote Access?
A: Apple Remote Access includes the Point to Point Protocol (PPP) for dialup modems to access the internet. Tango Access extends the PPP protocol with our own PPP over Ethernet (PPPoE) extension.
Q: What is the new Services button offered with Tango Access used for?
A: A relatively new feature with some ISPs is the support of advertised services. Tango Access allows the user to select an advertised service on the ISP's network. The default for Tango Access is to accept the first service that answers the initial broadcast.
Each advertised service will normally have it's own user authentication database. Therefore if you get an authentication error, be sure you've selected a service that you've subscribed for. Your ISP will normally give you details on how to request a specific service using Tango Access.
Q: Why does it sometimes take longer to connect with tango Access?
A: On initial connections after restarting the OS, Tango Access will search through the list of configurations to select the necessary combination of Remote Access, Modem and TCP/IP configurations to make the connection. If there are many Tango Access configurations, this can take longer. You may want to remove any older configurations that are no longer used. The information is cached for subsequent connections, which will make for quicker connections later on.
Once connected, Tango Access has generally proven between 10 to 20% faster performance than EnterNet Classic. Performance can vary across networks.
Q: Why does Tango Access change my Apple Remote Access configurations?
A: Tango Access does not change your current configuration - it adds new configurations for the TCP/IP, Modem, and Remote Access control panels, and then activates them as the current configuration. These are defined as Tango Access Default. You can always change them back by selecting the desired control panel, hitting Command -K (or Apple-K for Configuration) and choosing your previous configuration.
Most users will not need to go back to previous configurations. If this is desired, use the Location Manager to set up common configurations that will allow you to switch back and forth quickly.
The Tango Access Default configurations are normally set in locked position, to prevent accidental changes. We recommend you not change the defaults; duplicate them instead to a new Configuration profile. Then modify the new profile by clicking the Edit Menu -> User Mode, and changing to Administration mode. You'll notice a locked icon by each field. Clicking the lock icon will toggle the field to unlocked mode, allowing any changes you wish to make.
Q: Does Tango Access support Mac OS 9.2 or OS X? Which versions of Mac OS are supported?
A: Tango Access version 1.3 will now support the new Mac OS X release, version 10.1.4 and higher, though it's Installer component. The Tango Access Installer will prompt for a username and password, which it will configure in the Mac OS Remote Access configuration. You can then use the Mac OS native PPPoE component to make your connection. The Tango Access application is not installed on OS X.
Future releases of Tango Access will inclue the Tango Access application, communicating over the Mac OS native PPPoE component.
Tango Access for Mac supports all current versions of Mac OS starting 8.5 to the current 9.2.x releases.
Q: How do I Uninstall Tango Access?
A: Start the Tango Access application, and then click the File Menu at the upper left corner. Then click Uninstall to remove Tango Access.
The ReInstall Menu will look for corrupted Tango Access files and replace them.
Q: How does Tango Access handle auto-connection?
A: Auto-connect is the ability to initiate a connection without running Tango Access. All profiles are created with Auto-connect as the default option. In other words, launching your browser to a URL will invoke Tango Access to make a connection to the current Tango Access Profile. If this feature is not desired, you can disable it by opening the Remote Access Control Panel. From the Protocol tab, uncheck the "Connect Automatically when starting TCP/IP applications" checkbox.
Q: What language support is available for Tango Access?
A: Tango Access is available in English only currently.
Q: Does Tango Access support multiple (PPPoE) sessions?
A: No. Multiple session support will be added in a future release.
Q: What is the latest version available for Tango Access for Mac?
A: The latest tango Access release is version 1.3. The release Notes are available here. This has been released to all Service providers with active support contracts, but occasionally there may be a delay for their own internal testing or customization before they ship to end-users. You cannot purchase a copy of Tango Access for Mac in single licenses.