EnterNet Support Form

Siemens is unable to provide support to users without an active support contract. Please contact your service provider when reporting problems. For better service, fill out this form and include it when contacting your service provider.

Product Information:

• Brief description of problem (3 lines or less, include error message):
• Product name and version:
• Your Internet Service Provider, or the company that provided your EnterNet software:
• Name and phone number of service provider support person you contacted:

User Information:

• Your name:
• Your company name:
• E-mail address or Phone number:

System Information:

• System Platform: (PowerPC and Windows NT/95/98/ME/CE):
• Operating System Version (e.g. 7.1, 7.5, 8.0, 8.5, NT service pack.):
• Ethernet or DSL adapter:
• Any other networking software  or hardware being used:

Problem Information:

Which part of the product is experiencing the problem? (Installer, application, connection, etc.) Has this worked before? If so, what changed?

List any error messages seen. To include the error as a snapshots in an email message:

Mac OS: Command -Shift-4 to start the snapshot, then drag around the error message. This will produce a file called "Picture n" in the main directory. Attach it to an email for evaluation.

Windows: Alt-Print Screen copies the selected image to the clipboard. Start up an email session, then type Control-V to paste the error message into the email as a Jpeg picture.

Has the problem occurred more than once? If yes, please list the steps necessary to reproduce the problem:

Please include any additional information you think we should have.

Connection Related Information

If using EnterNet for Mac- Start Logging (Apple Command-3), then hold down the Option key while clicking Connect. This will provide a detailed log that you should include when reporting any problems.

If using EnterNet for Windows - Right click on the EnterNet icon in system tracy - select the Advanced menu. Then click File -> Report, and save the file to your desktop.